Payble - Pay your Rates Your Way

Using our flexible payment partner, Payble, you can set up a payment schedule that works for you.

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The Benefits of this New System Include:

  • The ability to pay weekly, fortnightly, monthly, quarterly or make a one off payment 
  • Set and forget payments via bank account, credit or debit card
  • Receive an SMS reminder before your payment is due
  • Freedom to easily update your information any time
  • Safe and secure (ISO27001 certified and PCI-DSS compliant)

 

 

How to Register for Payble

Step 1.Register for Payble

Simply scan the Payble QR code on your rates notice or click on the ‘Register for Payble’ tab below to sign up.

You can sign up at any time after your rates have been issued up until 31 May each year.

Register for Payble 

Step 2.Choose your payment option 

  • Flexible amounts
    Set up weekly, fortnightly, monthly, quarterly or lump sum payments using Payble.

Step 3.Prepare your information

You will need the following when you pay:

  • your assessment number
  • bank account details or a valid credit/debit card

You can sign up at any time after your rates have been issued.

Step 4.After you set up Payble

You will still be sent instalment notices for your rates (no matter what frequency you choose). You will also receive an SMS reminder before each payment is deducted.
You can check the balance owing anytime. When you receive your rates notice for the next financial year, a new payment plan will be calculated automatically 

 

 

View Direct Debit Request Service Agreement(PDF, 147KB)

 

FAQ'S

Managing multiple properties

You can use the same Payble login for multiple properties. Each property has a unique identifier and QR code. So if you own multiple properties, you can schedule payments for each property in your Payble account by scanning each QR code, and view all your schedules in one place.

 

Cancel or change your payment schedule

To change how often you make payments, scan the QR code on your rates notice or visit the Payble website and use your Assessment number to log in.

Then select the account you want to change, and from the Options menu, select Cancel and follow the prompts.

If you want to change your payment schedule, go back to the Welcome page and select “Link new property” from the Options menu and select the new schedule. You will receive SMS confirmation of any changes made to your account.

You can also make additional payments if you need to. Depending on the type of payment plan, your future scheduled payments may be adjusted.

For cancellation of direct debits you can also contact Council in writing by emailing info@moira.vic.gov.au or mail Moira Shire Council, Revenue Team, PO Box 578 Cobram Vic 3643.

Written authorisation to Council must be provided within 14 days of the cancellation date.

 

 

 

How do I reset my password?

There is no need to reset your password. A "One Time" password is generated and sent via SMS each time you log in. This password is valid for 180 seconds for added security.

 

Do I Have to Use Payble?

No. Ratepayers have the freedom to choose how they pay their rates. Payble allows flexible payments and the ability to self-manage your account.

Payments can still be made by:

  • Telephone
  • BPay
  • In person
  • Centrepay
  • Australia Post
  • Online and
  • Mail

 

Skip a payment

To skip a payment, scan the QR code on your rates notice or visit the Payble website and use your Assessment number to log in. 

  • Then click on your payment plan and select “Skip Next Payment” from the Options menu. Payble will automatically adjust the payment schedule based on the balance owing so that your rates are still paid in full by 31 May.
    Note:
  • You can't skip more than two payments in a rating year.
  • Full payment needs to be made by 31 May, which means the last payment can't be skipped.
  • You can’t skip payments if you have chosen the Autopay payment option.

 

Change your payment method

If there are insufficient funds in the account, the payment will be rejected. It may take a few days for the bank to notify you. Payble will attempt to process payment two days later and let you know via SMS.

You can login to Payble to update your payment method.

 

Using Payble for other payments

Payble is currently only available for payment of Council Rates

 

 

How Do I Know My Payment Has Gone Through?

When your payment has been receipted it will be reflected in the Payble schedule giving you piece of mind. You will also be able to see this on your bank statements. You will also receive and SMS notification

 

Further information

For further information and ‘How-to’ videos please click here

 

About Payble

Payble is an Australian company backed by CommBank and meets the standards set out by the ACCC Consumer Data Right regulations and holds PCI DSS certification. 

Download Payble's full terms and conditions for more information. 

 

 

 

 

 

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